ARC reviews

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Once the issue was transferred to ARC from the customer service people at Amazon.com the matter was quickly and equitably resolved. Had the Amazon people had more interest and/or authority to resolve this matter, referral to ARC would not have been necessary. Amazon had no interest in viewing the damage and a brusk, "We're sorry about this, we'll definitely talk to the driver involved and give you a $10 gift card!" did little to repair the damage to my lawn caused by the driver. ARC accepted photos of damage and video clips of the Amazon driver causing the damage and quickly made things right. Thank you!

Mar 29 2022
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Quick and easy process after being very upset with Amazon. I appreciate the quick turnaround so I can start getting my driveway fixed.

Mar 29 2022
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I was impressed with the speed and efficiency of the process but found I had to do the work when Amazon caused the damage.

Mar 29 2022
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I was impressed by how easy it was to file my claim and how quickly it was resolved. And very glad the damage to my property was completely covered

Mar 28 2022
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All involved in the claims process were extremely helpful. We thank them for their assistance.

Mar 28 2022
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It was an unfortunate situation but ARC handled it quickly and fairly easily. Thank you.

Mar 28 2022
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Since I sent the claim several more of your driver's have pulled into our driveway and made the hole worse and that's why I asked for $750 because they are going to keep doing it no matter what the directions say about not pulling into the driveway. My son has witnessed this but didn't have his phone on him at the time.

Mar 28 2022
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Pleased how the claim was handled.

Mar 27 2022
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The initial customer service rep was amazing. I think my issue was the email from the ARC. It was a bit brash. It was just out of line considering the other service I got. But I am going to say the two ladies followed up with me and was just so pleasant. It made it so much easier.

Mar 27 2022
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Friendly and promptly addressing the claim, very impressed and please with the experience

Mar 27 2022
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Had a hard time finding this dept. got the run around before hand. But everything ran smoothly when the proper person got involved

Mar 26 2022
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Very quick and concise transaction adjuster was very fair after seeing my evidence and finalized clam very quickly and fairly.

Mar 26 2022
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Thank you all for the efficient service. Unfortunately, getting to you through Amazon was not easy at all.

Mar 26 2022
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Insurance claim was handled well enough. Amazon drivers have to be the worst in the business but i guess if they weren’t so sorry y’all wouldn’t be so good. Thanks for your help.

Mar 26 2022
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Communication is so important. Very thankful and very pleased with your team… thank you very much for communicating and reaching out, my God bless each and everyone of you… May we all continued to pray for our world. You guys are number one!

Mar 26 2022
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I am truly happy with the ARC Claims Rep who assisted me with my property damage. The service I received outstanding throughout the process. The ARC Claim Rep was prompt in providing service and updates through the process. I want to personally “Thank” everyone involved and assigned me.

Mar 26 2022
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I had a somewhat bad experience with delivering of the product, with missing box and then hitting vehicle in driveway. But customer service and claim process was phenomenal. Thank you for making a bad experience into a good one, we really appreciated it. Sincerely, Bonnie Pexa

Mar 25 2022
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everyone was helpful

Mar 25 2022
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Upon receipt of the payment I will consider this claim fully resolved to my satisfaction

Mar 25 2022
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Initially I was not sent a link to file claim. After a couple messages and emails the link to form was provided and the rest of the process went very well. Thank you, Gavin

Mar 25 2022