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    My first phone contact with customer service was great. Agent was helpful, listened and passed me on to the claims department. My first contact with claims went very well. I was advised to send in the claim for the damages and then the emails stopped. After a couple of weeks I finally got a response back and the claim moved forward. Claim was resolved and now I can get my building repaired. The claim form was interesting that Amazon was denying responsibility and basically said they were paying this off as a basic nuisance. I thought that was wrong but I wasn't looking for anything other fixing my building. So I accepted and signed off on it.

    Feb 25 2022
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    Great Service, everything was handled quickly and professionally. I am pleased with the service and outcome.

    Feb 25 2022
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    Took a lot of time and effort from start of the problem until submitting claim form with all needed details and supporting information. After submitting, the process was more efficient. I had to contact Amazon after the property damage occurred. No one from Amazon, locally or elsewhere, made me aware this had happened. I learned of the incident from my neighbor who luckily witnessed the driver running over our basketball hoop. So I am not happy with that part of the situation, but the claim process itself wasn’t too bad, other than taking longer than expected to complete.

    Feb 25 2022
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    I was unable to use the claim website. Wouldn't let me past the disclaimer, but was able to proceed via telephone.

    Feb 25 2022
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    PROFESSIONAL AND TIMELY----APPRECIATE IT

    Feb 25 2022
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    Good customer service from representative.

    Feb 25 2022
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    Everyone I dealt with was courteous and efficient. I'm very satisfied with the service I received. Thank you for understanding that the customer is important.

    Feb 24 2022
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    I tried and did not like the e-check system. I would choose not to use that system again in the future if presented with the opportunity.

    Feb 24 2022
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    Thank you!

    Feb 24 2022
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    Claims department was great. Thank you

    Feb 24 2022
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    Hello, All in all the process went fairly smoothly. I did find the email process to be somewhat confusing at times but was able to navigate through it. Thank you for your fair and timely settlement. Terry

    Feb 24 2022
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    Not used to this process however the outcome was prompt and satisfactory.

    Feb 23 2022
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    It was a surprisingly painless process definitely would recommend.

    Feb 23 2022
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    I was skeptical at first when the ARC agent (no name given) asked me for further documentation and videos to identify the driver who caused the damage, even after I supplied the TBA number. But after I sent a photo of the actual delivery label, the claim was approved and I received the payment. Much relieved and thank you.

    Feb 23 2022
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    The hardest part was to have Amazon pass the case to ARC for resolvement.

    Feb 23 2022
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    The entire process of submitting my claim, receiving a response and proposed compensation was superb! From the moment I spoke with an Amazon representative to explain the process, I felt the concern and understanding of my situation. The follow-up from the ARC team continued the excellent customer service. My sincere thank you for making this such a pleasant experience!

    Feb 22 2022
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    Nikki was great, very helpful.

    Feb 22 2022
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    When one of A's drivers damaged our car I got it touch w/ A and the call went very nicely. He put me in touch with Claims, who sent me the forms, etc. I filled out the form, sent in pics of the damage and sent in an estimate to repair it. Ultimately I got a terse email stating I had to supply pictures or video of the actual damage while it occurred! Ridiculous. But when I called up last night and got transferred to the resolution dept? the lady was very courteous and promptly decided that a check for the repair should be sent to me. She was outstanding and restored my faith in A....but the process was a bit tortuous. If I hadn't had disputed the A request for video, it might have been a different conclusion.

    Feb 22 2022
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    Excellent Service

    Feb 22 2022
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    RE: calim# AMZ2022150739 I received your email approving my claim. I am not computer ezz and was not easy for me, i did not know how to send a photo. Also, I don't know how to retrieve my check. Could you please send it to me. Thank you, Ron Guiseppe - 343 Okemah Rd. - Waterford, MI 48328

    Feb 22 2022