ARC reviews

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Amazon is amazing! We thought our lawn was a total loss. We though we had paid too much already and then before it had the chance to get strong they ruined that whole area. Being that Amazon is a huge corporation we assumed all was lost but Amazon surprised us. We are forever grateful and amazon will continue to be our favorite place to shop! Thanks guys! The whole experience was so much better and easier than we thought.

Mar 04 2022
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When initially contacting Amazon I tried the chat option. The operators at the Amazon end were unable to understand what my complaint was about. I told them numerous times that my lawn and driveway were damaged by the driver and they kept asking which item number the driver damaged. It wasn’t until I called in that I was able to reach someone who was able to properly assist me. After that things went along smoothly.

Mar 04 2022
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I had a great experience and I really appreciate how kind every agent was. It was very easy to submit everything and communication was open.

Mar 04 2022
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It is incredibly difficult to reach someone at Amazon to make a damage claim. I was shuffled between 3 online chats, two phone calls, and then to a supervisor at Amazon logistics before I was allowed to make a claim. Once the claim process was started, filling out the claim information was straightforward. The ARC person was very slow to process the claim - I don't know if that is because of her work load or she just works very slowly. The speed in which claims are reviewed should not take five weeks. For comparison, it took three weeks to process a claim when someone totaled my vehicle. That was from claim filing to check in hand.

Mar 03 2022
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Because my husband was hospitalized during the processing of this claim, I had to delay it. I appreciated the kindness and patience with me completing it during this time and also appreciate the claim being paid. Thank you.

Mar 03 2022
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I’m extremely satisfied with ARC’s speed and efficiency in handling this claim.

Mar 03 2022
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Not sure of all the negative reviews my interaction from beginning to end was handle professionally I spoke to people on the phone each time who was pleasant and helpful and the entire process was complete in approximately 8 days..thnxxx

Mar 02 2022
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I was pleasantly surprised on how efficiently they handled the claim.

Mar 02 2022
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This is my 1st experience with something like this. Even though the circumstances were unpleasant, the way it was handled made it pleasant.

Mar 01 2022
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Very efficient, didn’t make us jump through hoops or sit on hold listening to elevator music

Mar 01 2022
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I really appreciated the prompt, helpful and kind service we received from the Amazon staff as we processed our claim. Thank you.

Mar 01 2022
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I had only minor issues with being able to access my claim status and they were addressed quickly. Overall, I had a very positive experience in dealing with an unfortunate occurrence.

Mar 01 2022
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Once a quote was submitted never heard from adjuster on next steps. Sent two times via email. I called a few weeks later to get the claim resolved with someone other than my claim rep.

Mar 01 2022
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Very happy with my interaction and prompt service. Their ability to stay in touch with me throughout the entire process was very easy And I appreciate everything everyone in their department has done in order to get this matter resolved.

Feb 27 2022
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Thanks for helping me to resolve this problem John Marriott

Feb 27 2022
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Claim was settled fast and customer service was awesome and understanding.

Feb 27 2022
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Hopefully can keep this problem from happening again

Feb 27 2022
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I truly appreciate the promptness of resolving this issue.

Feb 26 2022
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The claim value I submitted was the claim that was paid. All in all, very good.

Feb 26 2022
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Great service. Just waiting on my check, so I couldn't fully answer Q 4 + 5.

Feb 25 2022