ARC reviews
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It took longer than I had anticipated, but in the end, I was able to receive the amount I requested.
Feb 22 2022
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Ty for being so understanding and prompt
Feb 21 2022
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I appreciate the contact because when I wrote my feedback, I wasn't expecting anyone to get back to me. I was able to answer some questions and get a gift card to help pay for the repairs that will be needed. The only question I thought was funny was when they asked for proof that Amazon was involved. Luckily I had a doorbell camera; the only other option would have been to say, "Amazon's records show that they delivered this package on XYZ date." Other than that, everyone was prompt and thorough.
Feb 21 2022
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I had a hard time at first as pictures were not submitted correctly by me as they said i gave too much space in them
Feb 21 2022
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Overall happy with the result. It seemed odd though thay we had to keep submitting the same thing over and over. I realize that was probably the software and not the people,, so yes we are pleased thank you. Sincerely, John and fanny king
Feb 20 2022
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Na
Feb 19 2022
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Took a few weeks and there was no response ..... I had to call Amazon to get your phone number and then I called ARC claims but once I got on the phone it was handled promptly
Feb 19 2022
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Thank you for your assistance in resolving the claim Mario Gambuzza board President
Feb 19 2022
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The team was very responsive. Thank you.
Feb 19 2022
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The handling of the claim over email, did not go well . I emailed The claims lady and asked her how it was going, her reply was she received no pictures or testimony. Which I filled out the day after it happened. But I called on the telephone, and the lady was excellent, helpful, polite. This young woman is an asset to your company. With her I am highly satisfied.
Feb 19 2022
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The process took a while to get started, but the last 2-3 weeks, things seemed to move a little faster with better communication.
Feb 18 2022
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The people I had spoke with on the phone where super nice and helpful getting my claim looked at. Great overall experience’
Feb 18 2022
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Thank Youi
Feb 18 2022
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Very happy with how everything was handled.
Feb 18 2022
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Claims process is manageable, communication is OK. About a month to resolve. Amazon driver training and focus on mitigating risk appears to be lacking. Drivers making bad decisions seems to be common as compared to the other logistical services (UPS/FedEx) in my experience.
Feb 18 2022
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While I appreciate transparency, I might recommend slimming down on the quantity of communication artifacts. Between email and text messages I think I got over 10 different messages. Better than the opposite but perhaps room for balance. Thanks!
Feb 18 2022
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The ARC Team was professional but initially did not properly review the evidence provided. It was my persistence that the Team review the videos provided and time stamp of the driver’s email indicating the delivery was made at precisely the time the van struck the house. Presumably these steps resulted in the Team agreeing to settle the claim.
Feb 18 2022
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Very pleasant experience
Feb 18 2022
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thank you
Feb 18 2022
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Thank you ARC team
Feb 17 2022
