ARC reviews

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After submitting the claim I still received emails requesting that I submit the claim with pictures even though I got a successful submission it was like being in a loop. They even said that my claim agent was a different name than before. The process needs some work.

Jan 24 2022
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The resolution was fair and appropriate. The claim form and downloading photos was a bit cumbersome, but I was eventually able to make it work.

Jan 24 2022
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No issues, thank you

Jan 24 2022
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The death of my dog by the Amazon driver is horrible. When I saw his death was acknowledged and the claim was paid ( acknowledgement of his death). I was finally able to cry and let go. That I appreciate. I was barely able to mentally pull thru this.

Jan 23 2022
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It took almost a month for the adjuster to get back to me with a resolution but it was resolved

Jan 23 2022
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Thank You All,Professional

Jan 22 2022
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Arc was very prompt and communicative in resolving my issue!

Jan 22 2022
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I was very pleased with the efficient and pleasant management of my claim. From the engaging and helpful young man I spoke with initially in Customer Service, to the rapid and remarkably painless resolution of my claim, I applaud your system and the staff managing it.

Jan 22 2022
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Nicely done!!

Jan 21 2022
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Thanks for all you have done . Person was very nice to me and friendly and understood BUT I should have never had to file a claim AGAIN ! Amazon has GOT to do there part and keep there drivers OFF my property when I do NOT even have and NEVER WILL have a Amazon account . I live down a dead end farm path where I was born and raised . Never lived anywhere else , This land has been in my family for over 150 + years . . My neighbor at the end of the path has Amazon BUT there drivers uses my driveway that is dirt and gravel as a turn around . BUT the crazy thing is , my neighbor has a circle drive but they want drive around it . They try to back in my drive and have backed over my wooden fence many times tearing it down . They have backed over my bushes , broken off 4 maple trees I had set out . Been stuck in my drive and had to get my neighbor to use his tractor to pull them out . Drove across my grass leaving deep ruts or holes . I had to put up a cable and this time they backed into the cable and torn down my fence AGAIN . I have spent well over $1,000 not counting the two claims ! I have had signs made and put up and nothing as helped . Next time this happens . The Amazon truck will not leave my property and I am calling the Sheriffs department and will have it towed . I have put up with there crap for over 3 years . And it is going to stop because I am disabled and have had a stroke and my wife should not have to get out our car every time we leave to open a gate or remove a cable even when it is raining . Anyway thanks for all ARC has done . SORRY about the rant ! God Bless and have a wonderful day . Charles

Jan 21 2022
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This service needs to be easier to find. I spent more time looking for information on how to file the claim than what it took me to actually do it. Thank you for getting our claim resolved.

Jan 21 2022
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The claim process was very easy to navigate and I received an initial response very quickly. After submitting the requested information, I heard nothing for thirty days. After sending an e-mail on 1/20/22 for a status update, I received an e-mail stating that I needed to provide additional information to verify my claim or it was being denied. The next day, I received another e-mail stating that the claim has been approved and I would be receiving an e-check for $100. I do appreciate the reconsideration on the paying of the claim as I do not make false claims. Other than the delay, the process worked well.

Jan 21 2022
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Thank you for a speedy response.

Jan 21 2022
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It made an unpleasant Amazon experience better, thank you.

Jan 20 2022
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It took a denial and then 2 more emails with proof to get the help that was needed. I appreciate the prompt response to the claim after over 3 months from the initial contact with claims. Thank you for doing what’s right for the pet and his owner.

Jan 20 2022
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THE DIFFERENCE BETWEEN NIGHT AND DAY. UNLIKE MY FIRST CLAIM FOR AMAZON DRIVER'S PROPERTY DAMAGE WHERE MY EMAILS WERE IGNORED AND WHEN THEY WEREN'T IGNORED THEY DIDN'T RESPOND TO EVERYTHING IN THE EMAIL. THE ADJUSTER THIS TIME WAS EFFICEINT AND COMPETANT UNLIKE SCOTT AUSTIN, (CLAIMS SUPERVISOR), WHO PROBABLY SITS AROUND DRINKING COFFEE AND LISTENING TO OPERA MUSIC THINKING IT'S OKAY TO IGNORE CLAIMANTS. THIS TIME I WAS TREATED WITH RESPECT AND DIGNITY. THANK YOU MUCH APPRECIATED. ZACHERY NEFF

Jan 20 2022
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Thank you for resolving the damage the Amazon delivery driver did to my property.

Jan 20 2022
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I wish that you had a local person that could have repaired the mailbox. Thank you, though, for the check.

Jan 20 2022
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The adjuster assigned to my claim was unwilling or unable to communicate clearly. I attempted corresponding by e-mail with questions, but the responses from ARC seemed electronically generated. I also called ARC to resolve the questions but was directed to voicemail. I never received a call back or an updated email after calling twice and leaving my information.

Jan 20 2022
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Was pleasantly surprised that my claim was re-reviewed for a successful resolution. My initial conversation with “Ruthie” was great. She apologized for the situation at hand and was reassuring that I would be treated courteously and with efficiently. Kudos to a valued employee of Amazon.

Jan 20 2022