ARC reviews
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Don't know what happened w the erratic driver. Sincerely hope there were serious reprecissions and there wb no repeats or retaliation, etc. Glad the situation wasn't as severe as it c h been, too.
Jan 20 2022
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I still have not received the check and a follow up as stated.
Jan 20 2022
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Good response to a driver's error.
Jan 20 2022
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After the initial contact, which was not helpful, the rest of the experience was great…
Jan 19 2022
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Still waiting for the ECheck for over a week it was said to be sent shortly Not a week+ later
Jan 19 2022
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It took a while to get resolved but in all it worked out. Thank you.
Jan 18 2022
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It's frustrating dealing with conflicting claim requirement instructions between Amazon Customer Service & ARC. Since Amazon can track delivery to it's customers, there shouldn't be a requirement for the customer, who witnessed the event, to prove that the delivery truck & driver who caused the damage, was in fact, from Amazon. The driver reported the damage to his supervisor, so I feel that should have been enough evidence to prove that Amazon caused the damage.
Jan 18 2022
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Excellent customer service
Jan 18 2022
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Thank You, Charlie White Jr.
Jan 16 2022
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very pleased
Jan 15 2022
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I haven’t received the email for the gift card as promised
Jan 15 2022
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Thanks
Jan 15 2022
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This was multiple occasions
Jan 15 2022
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Very prompt response on our claim. Company was wanting to make sure we were happy with the resolution.
Jan 15 2022
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I received check today in the mail, I thank you very much for the prompt response .
Jan 15 2022
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Great company and great employees.
Jan 14 2022
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The Amazon delivery driver backed into my lawn. I really think he crushed my sprinkler head but I am unable to determine this because it is winter time and the sprinkler system is winterized for the season. Thus I took the $30 gift card as there was no point going back and forth. Please ask Amazon to train their delivery driver in operating the trucks and be respectful of other people property. Thank you.
Jan 14 2022
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my first conversation was easy. it took several emails to finally get confirmation from the pictures i sent. Then NO response for a request for an actual live person to call me. I kept getting "please wait 24 business hours". Then, poof, my claim is being paid. Thank you. But the process has issues. No online portal to check the status of the claim.
Jan 14 2022
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Getting to you was the hardest part. It shouldn't be so hard to be able to contact you.
Jan 13 2022
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Thank you very much for taking this incident seriously. We appreciate your help.
Jan 13 2022
