ARC reviews
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Thank you! I appreciate you handling this issue in a timely manner
Nov 17 2021
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Thank you for your time and support
Nov 15 2021
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Expected to have a problem with my claim, surprised me that they were so prompt. That the way business should be handled. Thank you for taking care of this so promptly.
Nov 13 2021
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I was very glad the driver did stop after striking our mailbox. The driver indicated to me that claims department would contact me about the accident. I had to contact Amazon to “push” the claim forward. A claim number had been generated but no contact from the company. Living in a rural area, our internet speed is slow. It took time to upload documents/screen shots attachments to claim form. I’m not sure some of our elderly neighbors could complete the online process.
Nov 13 2021
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I want to say thank you very much for resolving this with us. You are all so professional and responsive. Thank you for everything!
Nov 13 2021
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Very professional to deal with .Always got back to me. Ty
Nov 13 2021
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Submitted a quote as requested, for $4400 in damage repair. Claim was closed with a payment of $300 based on a one-sided decision from the claims agent. I was never sent a quote from a landscaping company at a $300 price point and now have no ability to complete the repair. Agent suggested waiting 5 months until Spring to repair my lawn, which is completely unacceptable
Nov 12 2021
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Thank you!
Nov 12 2021
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A very efficient, professional and personable representative, Christine Steele helped me with my claim.
Nov 12 2021
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It was extremely difficult to find out how to report the claim. The driver that caused the damage was rude and no help. Had to search online for information. One chat line actually tried to sell me a $46 a month legal advice membership! Once I finally got connected here everything went very well. Amazon should make the information regarding filing a claim easier to find.
Nov 12 2021
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Thank you.
Nov 11 2021
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No one contacted me after my claim. I waited over 1 week and called myself. The person I talked to was very friendly and efficient. She was very helpful.
Nov 11 2021
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No problems
Nov 11 2021
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There wouldn't have been a claim if the driver had just admitted he did it.
Nov 11 2021
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All good, except Amazon damaged my property!
Nov 11 2021
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Would have preferred my estimated claim amount but overall satisfied with the resolution.
Nov 11 2021
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All in all everything went great. I have zero complaints with how my claim went. I truly appreciate everyone’s help
Nov 09 2021
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I already gave the handling of this claim an excellent rating. I just wanted to add that everyone: the delivery man whose truck caused the damage (Omar who notified me of the accident), the supervisor (Sagar) who sent me the driver's photo, Bonnie who handled the claim at ARC and another ARC or Amazon rep were very pleasant and prompt in handling this matter. Joe Heumann
Nov 09 2021
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Bonnie Tufo is efficient, practical, polite and wonderful to work with.
Nov 08 2021
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I have to admit that I was a bit skeptical at how this claim would be handled since the pictures of the damage didn't really show the true nature of the damage. I was also skeptical of having to deal with such a large corporation and thought I would be given the "run-around". Having said that, I think the offer from Amazon was fair and practical and the response time was quite fast, almost immediate. Thanks for this experience and I hope I don't have to go through this again. despite the positives. Stephen Karlson
Nov 07 2021
